Back to workFrom joining a community to finding your support network
The 93% Club is a nonprofit community opening up access to the connections, knowledge and opportunities that have traditionally benefited privately educated people. It brings state-educated students and professionals together, creating a network that supports people as they enter and progress through their careers.
We designed and developed two connected parts of that experience: an in-app onboarding journey to help students join the community, and Support a Student, a tool for connecting them with professionals who can help with their next career step.
- Our role
- Product design and development
- For
- The 93% Club
- Platform
- Web (Bubble)
Bring the community experience into the platform
Joining The 93% Club started with a long embedded Typeform, connected to Airtable, Mailgun and other tools. Students accessed professional support through Slack. The community had the people and knowledge to help, but joining it and finding support happened across separate tools.
The team brought us in to create an on-brand experience within its existing platform. The work needed to connect students directly to the community hub and Slack, while giving professional support its own structured experience inside the app.
Make joining feel like part of the club
We replaced the embedded form with a multistep onboarding flow designed around The 93% Club's brand. Instead of one long form, the experience guides students through a sequence of steps to join the community.
Behind that journey, API integrations connect onboarding with the team's existing tools and signup into the community hub and Slack. We also integrated Klaviyo and Monday across onboarding and Support a Student, connecting the member experience with the systems the team uses to manage it.
Connect the request with relevant experience
Career support starts with what a student needs: general career advice, a CV review or application support. We designed and built Support a Student around those three requests, with matching based on the student's field of study and career direction.
A law student requesting a CV review, for example, can be matched with lawyers in the network who can review the document and provide feedback through the platform. The experience gives a specific request a path to professionals with relevant experience.
For career advice and application support, we built individual conversations between students and professionals. A student can maintain several conversations in parallel, getting guidance from different people while keeping each exchange separate. After an engagement, both sides can leave a review.
Connect the member journey with the team behind it
The support experience also connects with the main administrative back office, giving the team a way to manage and oversee engagements within its existing operation.
Together, the two tools address successive moments in a student's relationship with The 93% Club: becoming part of the community, then finding relevant help within it. Our contribution brought product design, development and integrations together around that journey, with a consistent member experience and the operational connections to support it.
Working together
“Really enjoyed working with them and keen to continue on. I think Jams are an exceptional agency and we've got confidence in both their expertise and what they can produce for/with us.”
Go from idea to live app
We’ll help define the product, make the difficult choices and move from working idea to something people can use.
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